Better Price Group
We like to make sure you know exactly what information we collect and how we use it
You may provide us with information by filling in forms on our website(s) or by corresponding with us by phone, e-mail, live-chat or otherwise
Privacy and Terms
We reserve the right to alter the policy from time to time at our sole discretion.
To protect your privacy, we have adopted the following principles:
This Website enables businesses to find suitable suppliers in which they are interested.
You may request quotes or other product or service information through this Website by either completing our online form or by contacting us directly via email, telephone or alternate means.
In either case, you will be asked for certain personal details, including (but not limited to):
Your first name, last name, email address, telephone number, postal code, existing supplier, company name, contract end date and company address.
Depending on which services you require, you may also be asked for your merchant statements, telephone bills, company accounts, energy bills, meter and consumption details.
From time to time, we may ask our website visitors to provide us with different or additional details – to assist us in understanding their requirements or finding suitable suppliers for them.
We may also change our online form.
Contacting you by email or telephone
If you use any of the services provided on the website and if you leave your telephone or e-mail address, you agree for us or the suppliers we work with, to contact you regarding the services you used on our website. You agree be added to our subscriber list to be updated on any future updates or service we may deem relevant and of interest. You also agree for us to retain this data for future purposes.
Why we collect information
We retain data collected on the website about you in order to:
Inform you about our other services or other relevant products, promotions and services
update and maintain our customer records, customise the content of our website and assist us in improving our services to you.
Sharing your Data
When you request price comparisons, quotes or further information for products or services that are shown on our site, through our online forms or otherwise, we may:
Contact you by email or by telephone with the information; contact you by email or by telephone to confirm or verify your contact details or the details of your request; and/or pass on your personal information, and the details of your request, to selected suppliers of services for which you have requested information, who may contact you directly by SMS, telephone, email or post.
You consent for your data provided to be passed to third parties relating to your quote request
This is in order for your quote to be processed and you understand your details will not be sent to all of them, only the relevant suppliers should you decide to switch over to any of them.
Recording Data and Security
The privacy and security of your personal information is very important to us. We want to assure you that your information will be properly managed and protected whilst in our hands and will be stored electronically on computer systems at Better Price Group.
General Data Protection Regulation 2018
The General Data Protection Regulation defines the legal responsibilities of data users such as ourselves. The Regulation governs the collection, storage, use and transfer of personal data. Personal data is any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, and identification number, location data, an online identifier or to one or more factors specific to the identity of that natural person.
We will seek to comply with the General Data Protection Regulation when handling your data.
We will do our best to maintain the accuracy of the personal information you supply to us. You have the right to request a copy of all the personal information we hold about you in a Subject Access Request.
To do this, simply email us to firstname.lastname@example.org. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Removal of Data
If at any point you would like to have your data removed from our records or from relevant third parties please email: Head of Relations at email@example.com and we will have this arranged for you within 24 hours of making your request.
You will then be emailed to confirm the removal. We will not contact you again after that unless requested otherwise.
What is a cookie?
A cookie is a small computer file which is downloaded to your computer’s hard drive when you visit a website. Cookies are harmless files which can help improve the experience. Cookies allow websites to respond to you as an individual. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We do work with third parties in providing you services through our website and they may set a cookie on your computer as part of this journey. For example, we use these cookies to provide relevant advertising to users of our site and other sites. We also use these to limit what marketing or advertising is delivered to our customers.
Most cookies are deleted as soon as you close your browser; these are known as session cookies.
Others, known as persistent cookies, are stored on your computer either until you delete them or they expire. For example, the cookie used to keep you signed in to your account expires after 13 months.
Every time you visit us you will be kept signed in for a further 13 months.
By using this Service, you consent to us using cookies.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of the website and could prevent you from completing some purchases through our site.
In order to gain the best possible experience of using Better Price Group, we recommend that you enable cookies in your web browser.
By refusing cookies, you will not be able to take advantage of our quote form.
The cookies we use do not contain any sensitive information such as your full name, postal address or any payment details.
Sensitive information which you choose to provide to us as part of the quotation process is stored securely and is not collected in the form of a cookie.
Only information which is relevant to your visit to Better Price Group is stored in the form of a cookie, for example if you have visited our site previously, we are able to know you have run a quote previously so can deliver appropriate pages relevant to previous journey.
We use the cookies in the following ways:
We have a set of cookies which are critical to the functionality of the site.
We use a set of cookies to help us track the users on the site and helps us understand how customers are using our site.
These cookies are only used to help improve our site experience.
We drop these on their first visit to the page and then use them to track the user through the site, where they go, where they drop off, what pages they have problems with etc.